Scope of This Policy

This Privacy Policy explains how Technology Solutions PA collects, uses, shares, protects, and retains information through our website, support channels, managed IT services, VoIP and communications services, backup services, security services, customer portals, remote support tools, and related technology services.

This policy applies to information collected online and during service delivery. Customer contracts, vendor agreements, business associate agreements, data processing terms, or service-specific notices may add additional requirements.

Consent

By using our website, contacting us, requesting support, signing up for services, or allowing us to access systems for service delivery, you consent to the collection and use of information as described in this policy.

Information We Collect

We may collect contact information such as name, company name, job title, email address, phone number, mailing address, service address, billing details, and support contact preferences.

We may collect technical and service information such as IP addresses, device names, serial numbers, operating systems, logs, configuration details, network diagrams, screenshots, diagnostic results, call records, ticket history, backup status, security alerts, licensing information, and vendor account details.

If you provide credentials, files, messages, call recordings, contact lists, endpoint data, or other customer content for support, migration, backup, security, or troubleshooting, we may process that information only as needed to provide and protect the services.

Application and Service Permissions

Some services may request access to contacts, storage, notifications, camera, microphone, call handling, device management, or similar permissions depending on the software, mobile app, VoIP service, endpoint tool, or security platform being deployed. Permission use depends on the feature requested and the vendor platform involved.

You can often control device permissions through operating system settings, but disabling permissions may limit functionality.

How We Use Information

We use information to provide, operate, secure, maintain, troubleshoot, document, bill, and improve our website and services. We also use information to communicate with customers, respond to support requests, manage accounts, monitor service health, detect abuse or security incidents, fulfill legal obligations, and evaluate service quality.

We may use aggregated or de-identified information for reporting, planning, security analysis, and operational improvement.

Log Files, Cookies, and Analytics

Our website, hosting providers, security tools, and service platforms may collect standard log information such as IP address, browser type, operating system, referring pages, date and time, pages viewed, errors, and approximate location. These logs help analyze performance, administer the site, secure systems, and investigate misuse.

We and our vendors may use cookies, pixels, or similar technologies for website operation, security, analytics, preferences, and form functionality. You can manage cookies through your browser settings, though some features may not work correctly without them.

How We Share Information

We do not sell personal information in the ordinary sense. We may share information with vendors, carriers, cloud providers, software publishers, payment processors, distributors, subcontractors, data centers, security providers, and professional advisers when needed to provide services, process payments, secure systems, comply with law, or support business operations.

We may disclose information if required by law, subpoena, court order, regulatory request, legal process, or to protect the rights, safety, property, and security of Technology Solutions PA, our customers, users, vendors, or others.

Third-Party Services

Our website and services may link to or integrate with third-party websites, portals, software, payment systems, cloud platforms, telecom carriers, app stores, and support tools. Their privacy practices are governed by their own policies, not this policy.

When you authorize us to work with a third-party provider on your behalf, we may share the minimum information reasonably needed to complete the requested support, procurement, migration, configuration, or escalation.

Security of Information

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. These safeguards may include access controls, password management, MFA, encryption where appropriate, monitoring, backups, vendor controls, and least-privilege practices.

No website, network, or service can be guaranteed completely secure. You are responsible for using strong passwords, MFA, secure devices, appropriate user access, and timely reporting of suspicious activity.

Retention

We retain information for as long as needed to provide services, maintain business records, satisfy legal and accounting obligations, resolve disputes, support security investigations, enforce agreements, and maintain operational continuity. Retention periods vary by data type, service, vendor platform, and contractual requirement.

When information is no longer needed, we take reasonable steps to delete, anonymize, archive, or securely dispose of it according to business and legal requirements.

Privacy Rights

Depending on your location and relationship with us, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain uses of personal information. California residents may have rights under the CCPA/CPRA. Individuals in the European Economic Area, United Kingdom, or similar jurisdictions may have GDPR-style data protection rights.

To make a privacy request, contact info@yourtechpa.com. We may need to verify your identity and authority before completing a request. Some information may be retained where required for security, legal, billing, contract, or operational reasons.

Children’s Privacy

Our website and services are intended for businesses and general technology-service customers. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to review and remove it where required.

Business Transfers

If Technology Solutions PA is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and continuity protections.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date. Continued use of the website or services after an update means you accept the updated policy to the extent permitted by law.

Contact Us

For privacy questions, service concerns, or requests about personal information, contact Technology Solutions PA at info@yourtechpa.com or 215-589-0228.

Mailing address: Technology Solutions PA, P.O. Box 524, Montgomeryville, PA 18936.